Frequently Asked Questions

Common questions from PrimalPantry customers.

What makes your bone broth unique?

Our bone broth is uniquely dense, setting it apart from many other brands in New Zealand that tend to dilute their products. The rich, gelatinous texture of our broth is a clear indicator of its high quality gained from extra simmering time and careful choosing of the bones. Furthermore, we maintain a balanced acidity by avoiding the common practice of adding large amounts of apple cider vinegar, which can overshadow the broth’s robust, meaty flavour.

Where can I purchase your bone broth?

You can buy straight from our website, our stalls at the Lyttleton and Ohoka markets or from several pet and health food stores around Christchurch New Zealand.

Is your bone broth suitable for special dietary needs?

Yes, our bone broth is dairy-free, gluten-free, and free from artificial additives or preservatives. It’s a versatile option for individuals following various dietary lifestyles, including paleo, keto, and Whole30. Additionally, our commitment to using high-quality, natural ingredients sourced locally in Christchurch for our bone broth company ensures that our bone broth is both nutritious and the best possible quality.

How to use bone broth for dogs & cats?

Dogs & cats can enjoy our bone broth in various ways, including:

  • Food topper: Pour a small amount over your pet's regular food.
  • Frozen treats: Freeze our bone broth in ice cube trays and use as a refreshing treat or meal topper.
  • On cold/sick days: Serve warm broth to help your sick dog/cat recover and stay hydrated.
  • Training aid: Use as a high-value reward during training sessions.

What are the benefits of bone broth for pets?

Health support: Bone broth is a natural support for joint health, digestion, coat, and liver health of your pet.
Appetite enhancer: It's also a great meal topper thanks to its rich and meaty flavor - even the most picky dogs/cats will eat their food if you sprinkle bone broth on it!
Hydration: Bone broth is an excellent way to keep pets hydrated, especially for those who may not drink enough water. So, it's great for a hot day!
Skin and coat: The collagen in the bone broth contributes to healthy skin and a shiny coat of your pet by supporting the structure and elasticity of the skin.
Nutrient-rich: If you are concerned your dog/cat lacking nutrients, bone broth can help. Rich on protein, bone broth is excellent meal topper for any occasion.

What's better bone broth powder or liquid?

Well, it depends what you prefer, convenience of powder, e.g. shelf-stable, easy to use product? At the same time, jars are great for people with large dogs, as the jar is 400 ml and will last you 3-4 days. Lastly, liquid bone broth is richer due to its freshness.

How much bone broth should I feed to my dog/cat?

We recommend the following serving sizes for our bone broth powder:

  • Small dogs (less than 10 kg) - ½ tsp
  • Medium dogs (10-35 kg) - 1 tsp
  • Big dogs (35 kg +) - 1½ - 2 tsp

For our liquid broth, see these serving sizes:

  • Small dogs (less than 10 kg) - 30 ml
  • Medium dogs (10-35 kg) - 60 ml
  • Big dogs (35 kg +) - 1½ - 120 ml

Can people drink your bone broth for pets?

While our pets' bone broth was made at the highest standard, we freeze dry it at the pet food site, which is managed by our partners. Therefore, we can't guarantee that their quality/safety is up to human standards. In the meantime, check out our bone broth for people (link).

Do you ship your bone broth?

Yes, we ship bone broth for pets and humans NZ-wide. You can find shipping rates at the checkout.

Where do your bones come from?

Depending on supply where we get bones differs. Generally we use bones from Hadstock farms and Beckenham butcher, though if there are shortages we will go further afar. For chicken frames, we use Bostock brothers.

How long does shipping take?

We process orders within 1-2 working days, and shipping takes between 1 and 3 days. So the longest time you may ever wait is 5 working days, but we ensure it doesn't happen.

How is it made?

At PrimalPantry, crafting our premium bone broth is an art form, meticulously honed over years of dedication to quality and flavor. We begin with the finest selection of locally sourced, organic bones, ensuring that each batch is infused with the essence of pure, wholesome goodness.

Our artisanal process involves slow-simmering these carefully chosen bones in small batches, allowing them to release their rich collagen, minerals, and nutrients into the broth. This gentle cooking method ensures that every sip of PrimalPantry is bursting with flavor and packed with the nourishing benefits your body craves.

But our commitment to excellence doesn't stop there. After hours of simmering, the broth is meticulously strained and cooled to perfection, preserving its natural integrity and depth of flavor. The result? A velvety-smooth liquid gold that embodies the essence of comfort and well-being.

From our kitchen to your table, PrimalPantry is more than just a beverage—it's a testament to our unwavering dedication to quality, purity, and taste. Elevate your culinary experience and nourish your body with the unparalleled goodness of PrimalPantry.

How long will a jar last?

Refer to the use-by date on the bottle. Once opened, promptly refrigerate unused product at below 5°C and use within 3 days. Do not heat bottle in microwave.

Do you offer bulk or subscription options?

Yes, we offer bulk purchasing options and soon will offer subscription plans for those who want to enjoy PrimalPantry regularly. Visit our website or contact customer support for more information on these options.